Frequently Answered Questions

How long do I have to wait for my meal to arrive?

Usually it takes 15-45 minutes after you have placed an order with us. During busy night your order will arrive within 45-90 minutes. We try our best to cook your meal ASAP. If any reason your order has been longer than 90 minutes, do not worry. Our delivery driver should be on its way to your door. If there are any delays we will contact you by phone, or if you have entered your mobile number we will send you SMS.

I want my delivery order on time?

Order 1-2 hour(s) before your specified time, and you should get your order no later than 20 minutes. (Once it leave the premises, it is all down to our delivery drivers. We will not be liable if it’s delayed or any reasons.)
 
How to order?

You can start by navigating to our categories on the left, select one and buy the dish you want. Click on More button for more info.

How do I pay you?

You can pay us via credit/debit card or pay cash on delivery.

Do you accept cheques?
No, we no longer accept cheques due to the fact the banks have stopped the cheque guarantee scheme.

What is the minimum order value?
Minimum order is £12.00. Please click Here to see if we deliver in your area and to read our full delivery conditions.

I don't want any ingredients as I have an allergy to them.
We will be glad to remove any ingredient that you specify in the box just before you confirm your selected payment.

I live further than 3 miles; can I still use your order system?
Yes, we managed to tweak our system to be available for customers who live further than 3 miles.

Can I place an order online, and pick up later?

Yes you can. Please mention in special notes when you would be collecting orders so we can get it ready for you.

What is your last order time?
Last order is 10.45pm. Any orders made after this time will be cancelled.

When can I place an order?
Whenever you want really. You can also book in advance, book before we open and we can deliver at whatever time you specify.

I ordered the wrong dish; can you come back and exchange it for me?

Yes. But however you would need to pay the delivery charge again and return the dish back to us. Or you can keep the dish and remember to order the correct one next time.

I received the wrong dish, can you send me the correct one?

We do make sure all items in the bags are 100% correct before it leaves from the takeaway. If one item is incorrect we will send our delivery guy to you for FREE and you would need to give us the incorrect dish back. Delivery driver would need to see the dish before giving you the correct dish to examine.

You must report the wrong dish on the actual day you order or within 30mins. After this time we cannot guarantee to refund or replace your missing dish.

I didn’t get my dish; can you deliver it to me?

We do make sure all items in the bags are 100% correct before it leaves from the takeaway. If an item is not in your bag, we have a few options for you to select:

• Re-deliver a new fresh dish to your place (FREE DELIVERY)
• Leave until next time, credit will be taken noted under your account
• Collect it yourself and receive Mini Vegetable Spring Rolls for FREE

You must report the missing dish on the actual day you order or within 30mins. After this time we cannot guarantee to refund or replace your missing dish.

 
Can you place a menu with my order?

Absolutely. Just ask our counter assistant and they will be happy to do that for you.

Do you provide updates via SMS?

Yes. If we have your mobile number, we will send a SMS to you if your order has been delayed/postponed/item changed/item out of stock.
 
What do you mean by “within 45 minutes”?

Your order will be delivered within that time period.
 
I have been waiting for over an hour now, and you said 45 minutes.

During busy weekends we do try our best to deliver your meal as quickly as possible. If we said 45 mins, wait another 15 mins before calling us.

Any discount since you deliver late?

It really depends where is your location, and the total value of your order. This will be decided by the Manager.

I'm having issues placing an order online, what's wrong?

There are many reasons why you cannot place an order online.

• Domain is temporarily offline
• Payment gateway is temporarily offline
• You did not choose the exact area upon registration
• Your web browser does not support our website
• Slow internet connection

If the problem persists please call us on 0118 9753188 to place your delivery order.

I have a complaint to make, who do I write it to?

Send your messages to andycheah@wokonwheels.co.uk