General Terms & Information
 

To keep the delivery waiting times as short as possible, we can only improve the speed in the kitchen and NOT on the roads. We are committed to the safety of our drivers and other drivers on the road, therefore at peak times please ensure to book early to avoid disappointment.

 

Home Delivery Distance

We can deliver up to 5 miles, depending on the route to your location. If there are narrow routes, difficult to find your house then we cannot deliver due to time loss. If distance further than 5 miles you would need to book a delivery slot. Your delivery may take longer than an hour or 2 hours to process and deliver. Your delivery may take even more longer as we have the rights to deliver to nearby places first.

Placing an Order

During the call you MUST clearly state your name, address and telephone number. Your phone number must be genuine, either a landline or mobile handset. We do NOT accept payphone numbers.

If any of the details missing or incorrect, your order WILL get delayed. Any incorrect information will result you to pay additional charges*

*Once delivery driver is out to deliver your order, and the info that you provide to us is incorrect.We reserve the rights to add additional charges to the order.Please make sure you state your details clearly and correctly to avoid charges.

 

Delivery Time

You will be provided an estimate time for your delivery order. Please make sure you are at home to pick up your order. Once your order has left the shop, it is down to our driver.

Delivery Charges

If your location is in the 3-mile radius such as 2.9 or 3.1 miles, we have the rights to add additional charges. Full delivery costs are available to view online.
We reserve the rights to add additional charges if our drivers are passing through narrow roads/lanes, or having difficulties to find your property (see above Placing an Order).

Delivery Payment

We accept cash and cards on deliveries.

NOTICE: Cheque Payment

We no longer accept cheques on deliveries due to a high volume of returned cheques from our bank.

Delivery Order Address Receipt
The receipt contains the customer’s details, and the cost of the order.

*The price you see on the receipt, the price you pay to the delivery driver. All prices are final once it dispatch from our takeaway. Customer must pay in full amount to receive their order. If you have any questions please do contact us by 0118 9753188.

IMPORTANT NOTICE FOR ONLINE ORDER SYSTEM
please mention correct area you live. Incorrect information will result your order be delayed or cancelled. If you select the wrong area we have the rights to adjust the price without prior notice.

 

Call Logs Monitoring
We check our call logs every 10 minutes, and your number will be stored until the next day. Numbers will not be displayed to any third-parties unless you mention.

 

Refunds
Refunds are only returned if food has not been eaten or touched. Any used food will not be refunded. If food is eaten, we will give you a certain percentage of the dish value.